The Sr. Fraud Risk Analyst will be responsible for reviewing and reporting of fraud inquiries. Under the direction of the Fraud Program Manager, the Analyst will engage with executives and business leaders on various projects related to the development of the Bank’s Fraud Program. The ideal candidate will be analytical, self-directed, and adaptable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Collaborate with the Fraud Program Manager to effectively to build and execute fraud program, policies and controls including but not limited to risk assessments, identify theft program, elder abuse reporting, and required absence monitoring.

Work with leadership to set, assess, and refine a unified fraud management strategy.

Identify gaps in current systems, policies, products, and strategies and take actions to mitigate emerging risks.

Provide actionable insights to stakeholders by leveraging data analytics.

Build fraud metrics dashboards and communication fraud results internally.

Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost.

Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems does not disrupt or harm fraud or ID theft fraud processes, and ensure controls are in place to mitigate such risks.

Build strong internal relationships across partner teams and key internal stakeholders.

Handle telephone and email inquiries from external parties related to fraud including but not limited to those received from counter-party customers, law enforcement, attorneys, and government agencies.

Perform initial evaluation of reported bank fraud incidences such as payment fraud from internal and external sources.

Review ACH and Wire transactions logs to determine bank involvement.

Effectively collaborate with all levels of staff, from leadership to front-line personnel, and present recommendations for operational procedures to project stakeholders and leadership under the guidance of senior team members.

Support workgroups and project meetings virtually with guidance from the team, developing trusting working relationships with all partners.

Assist in updating and maintaining the Governance Risk Compliance software application (Logicgate)

Write new or updated existing procedures, job-aids, forms, or other governances as needed.

Maintain current knowledge of all federal and state laws and regulations, along with the Company’s policies and procedures.

Must adhere to the Company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesomely, all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.